How are customs, duties and handling fees taken care of?

Orders shipped via DHL, we pay the relevant duties, customs fees, and handling fees as part of the shipping cost. DHL is the sole shipping method to several countries including the UK and Germany due to issues with items being withheld by customs or large fees.

DHL: Orders shipped via DHL we will pay all relevant duties, customs fees, and handling fees as part of the shipping cost.

  • DHL Express International, (UK/Europe/Canada) - $50 flat rate delivery on orders over $300.
  • For other international shipments shipped DHL, for orders over $300 USD, the flat rate delivery will be $35, (we pay import taxes and duties)
  • For orders under $300, the price will be calculated by weight. 

Should you wish to purchase from a local retailer our current stockist list is here

Please also note that although we offer a 30-day satisfaction guarantee on our products where we will refund the cost of the products after we have received them back, we cannot cover the cost of return shipping which in some cases is significant. Please see here for our return policy.